Rachel Levy: 5 Ways to Incorporate Social Media Into the Flying Experience, and leverage on your “followers”

Rachel Levy: 5 Ways to Incorporate Social Media Into the Flying Experience, and leverage on your “followers”

I recently wrote  a blog how African Airlines are using social media to communicate in a new way in this new decade.I found this great post on Shashank Nigam's  famous blog about using social media to enhance customer inflight experience.This is an article for the airline social media manager.

So you and your team have been driving social media strategy at your airline or airport for over six months. You’ve managed to get over 5,000 fans on Facebook, you Tweet regularly, may be even have an iPhone app and have a ton of proposals already in mind to implement. Awesome! Now, what?Rachel Levy, 5 Ways to Incorporate Social Media Into the Flying Experience, and leverage on your “followers”, Feb 2010

You should read the whole article.