I think the power of great advertising sometimes lies in its capacity to make you accept something that is so obviously against common sense.
Take this advertisement for Surf Excel which emphasizes over and over again:
"Daag achche hain" ( Stain is good).The whole story is so cute with the big brother ( well, a little bigger than the girl) shadow boxing with the dirty puddle to pacify his sister to whom he is the hero and the kids are so convincing that you are willing to forgive the sparkling white uniforms turning muddy.
It is a different story altogether if you would be willing to forgive the manufacturer if the detergent did not really remove all that stain.
Is there any recourse for the consumer to actually make the manufacturer's pay for false claims in their advertisement?
apparently yes!!
"An advertisement may scream and extol the virtues of a hair lotion or a beauty cream. When that very lotion fails to grow even a single strand of hair or the beauty cream does not impart even a trace of beauty to that not-so-good looking one, the shine in the advertisement disappears.
What does a buyer do then apart from crying aloud, 'This is unfair!'?
Rising to the occasion, the Monopolies and Restrictive Trade Practices Act and the more recent Consumer Protection Act incorporate provisions relating to unfair trade practices.
Quite often false representations are made, e.g. the goods (like beauty creams, hair tonics, hair dyes, etc.) are of a particular standard quality, quantity, grade or composition. Sometimes, tall claims are even made regarding the uses, benefits, approval, sponsorship or performance of such goods or services. If the goods supplied or the services rendered do not live up to the expectations created by the advertisements in the mind of the consumer, a complaint can be filed alleging that the seller or service provider has adopted an unfair trade practice.
The Consumer Disputes Redressal Agencies (Consumer Forums) can order the return to the complainant of the price or charge paid and the discontinuation of the unfair trade practice. They can also direct that corrective advertisements be issued to neutralize the effects of the misleading advertisement and their expenses to be borne by the person responsible for issuing the misleading advertisement."
Read on here
So it is possible to have other remedies than just the proverbial wringing your hands in despair. Does this also mean that the tall claims that people make in their advertisements about magical fairness creams and hair growth lotions and anti-ageing creams is actually true? Or is there a fine print disclaimer somewhere that actually protects them from being dragged to the consumer forum?
Anyone knows? anyone cares? Have advertisements themselves become oases of creativity betweeen mindless serials to be watched for their own sake rather than as means to promote a product that the linkage is actually forgotten or ignored?
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